Healthcare · Patient referrals
REFERRALS THAT DO NOT GET LOST.
Every referral with its path: who requested it, who received it and what stage it is in.
SITUATIONS YOU ALREADY KNOW.
What happens today
Referring a patient involves several departments and, often, another institution. Every handoff is a point where the case can stall.
A patient waiting for an answer
The receiving institution has not replied and nobody knows whom to call back.
Scattered calls and messages
Coordination happens by phone and chat, with no shared record of what was agreed.
A reply that never returns
The patient goes back to the originating institution without a summary of the care received, or it arrives late.
A referral between two departments
The emergency department assumes another department has the case, and that department assumes it is still in the emergency department.
Patient referral
ONE CASE, SEVERAL TEAMS.
The process in ORBITS
In ORBITS, each referral is a case that moves from one department to another with an owner at each stage and a record of who received it.
Handoffs on record
When the case changes department, it is noted who handed it over and who received it.
Status in view
Any authorized person can check what stage the referral is in without calling anyone.
Complete cycle
The receiving institution's reply is a stage of the same case, not a separate process that gets forgotten.
The framework that governs patient referrals is reflected in the stages we define with you. Each institution also has its own agreements with the network it belongs to.
TODAY AND WITH ORBITS.
Before and after
The same referral, before and after putting it in order.
EACH TEAM SEES ITS OWN WORK.
Who takes part
Access is defined by role: each person sees the work that is theirs and the part of the case's path they need to know.
Emergency and inpatient care
The referrals they request and the stage each one is in.
Attending physician
The clinical information pending to send and the replies to record.
Referrals
All referrals in progress and the responses from the receiving institutions.
Admissions and transfers
The transfers to coordinate and the patients to receive.
Medical direction
The path of each case, available for follow-up and audit.
FOUR STEPS, ONE PROCESS.
How we start
We start with a single process, yours, just as it works today.
We review the process
You tell us how a patient is referred today: who decides, which institutions you coordinate with and how the information comes back.
We structure and configure
We define the tasks, stages and owners with you, and configure them in ORBITS.
We run it with your team
Your team works with clear tasks and a guide for each one.
We follow the path
You check the status of each case, and we adjust the configuration if the process calls for it.
THREE OTHER PROCESSES.
Other processes
ORBITS is configured process by process. You can start with one and add the others later.
Medical orders and prescriptions
Every order assigned, with its validity date and documents in one place.
See the processLET US REVIEW YOUR PROCESS.
Book your demo
Schedule a conversation to review your processes and find out whether ORBITS fits what you need.
- 01You tell us how the process works today.
- 02We show you ORBITS on a case similar to yours.
- 03Together we decide whether it makes sense to move forward.